Shipping policy

Shipping Policy

At HeyPixsi, we are committed to delivering your order as quickly and safely as possible. Please read the following Shipping Policy before placing your order.

Shipping Locations

HeyPixsi currently ships to physical addresses within South Africa.

Unfortunately, we do not currently offer international shipping.

Order Processing

All orders are processed within 1–2 business days after payment has been successfully received.

Orders are processed Monday to Friday, excluding weekends and South African public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.

Delivery Timeframes

We partner with Aramex Store-to-Door for the delivery of all HeyPixsi orders.

Estimated delivery time:

  • 8–11 business days from the date your order is dispatched.

Please note that delivery timeframes are estimates only and are not guaranteed.

Shipping Costs

Shipping charges are calculated at checkout before payment is completed.

Any promotional free shipping offers will be clearly indicated on our website.

Delivery Delays

While HeyPixsi aims to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our reasonable control.

These may include, but are not limited to:

  • Courier operational delays
  • Severe weather conditions
  • Public holidays
  • Industrial action or strikes
  • Road closures or accidents
  • High seasonal order volumes
  • Incorrect or incomplete delivery information supplied by the customer
  • Events of force majeure

HeyPixsi cannot be held responsible for delivery delays caused by the courier or events outside our reasonable control. However, we will make reasonable efforts to assist customers by communicating with the courier and providing updates where possible.

Delivery Address

Customers are responsible for ensuring that the delivery address provided during checkout is complete and accurate.

HeyPixsi cannot be held responsible for delays, failed deliveries or additional courier charges resulting from incorrect or incomplete delivery information supplied by the customer.

Failed Deliveries

If delivery cannot be completed because:

  • nobody is available to receive the parcel (where applicable),
  • the address is incorrect,
  • the parcel is refused,

the courier may return the parcel to HeyPixsi.

Additional shipping charges may apply before the order can be re-dispatched.

Tracking Your Order

Once your order has been shipped, you will receive tracking details via email.

Customers may track their shipment using the tracking number provided by Aramex Store-to-Door.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to have been tampered with, please notify HeyPixsi within 48 hours of delivery.

Please include:

  • Your order number
  • Photographs of the parcel
  • Photographs of the damaged item(s)

We will investigate the matter with the courier and keep you informed throughout the process.

If a parcel is confirmed as lost in transit by the courier, HeyPixsi will, at its discretion and subject to the outcome of the courier's investigation, arrange a replacement or refund where appropriate and in accordance with applicable South African law.

Delivery Acceptance

Risk in the goods passes to the customer upon delivery. Ownership of the goods remains with HeyPixsi until full payment has been received.

Customers should inspect their order upon delivery and notify us promptly of any shortages, incorrect items, or visible damage.

Contact Us

If you have any questions regarding shipping or your order, please contact:

HeyPixsi Customer Support

📧 heypixsi.customersupport@gmail.com